The InStar Mission InStar's mission is to be the premier provider of nationwide service in the disaster response and property restoration industry. A full complement of recovery services is available through our regional office network. We will fulfill that mission by consistently delivering outstanding services to every customer. Toward that end: We train and maintain a highly professional and caring staff dedicated to satisfying each customer's needs. We will approach those needs with a sense of urgency and a level of personal commitment necessary to meet them and to achieve our own goals of quick response, quality performance and maximum results. We will offer a full complement of seamless services to support our clients from the moment they call us until we complete their job. We will manage our business in a responsive and responsible way that assures our own fiscal health and provides the best value for our customer.